FAQs

DELIVERY

  • WHAT ARE THE DELIVERY TIMES

We take 48 hours to process your order and delivery times are 3 to 5 working days. Delivery costs are free for purchases over 70 euros for all deliveries in mainland France.

  • WHERE DO YOU DELIVERY

We deliver to mainland France and the European Union. For any special requests, contact us via hello@soigneeparis.com.

  • WHAT ARE THE SHIPPING FEES

Delivery costs 4.95 euros in Metropolitan France and is free from 70 euros of purchase.

ORDER

  • CAN I CANCEL MY ORDER

If your order has not yet been processed, you can cancel it and receive a refund. Contact us quickly at hello@soigneeparis.com.

If your order has been processed, you have 14 days to return your product to us from the date of the order. No opened product can be returned.

  • DO YOU PROVIDE PRODUCT TRACKING INFORMATION

Yes, the tracking information for your order will be sent to you by email directly.

  • HOW CAN I RETURN AN ITEM

If you wish to return an item to us, send us an email to hello@soigneeparis.com to notify us. So that we can process your request quickly, please specify the reason(s) for the return and whether it is an exchange or refund request.

Returns/exchanges are accepted within 14 days from the order date and shipping costs are the customer's responsibility. We recommend that you opt for a transport provider with a tracking number, otherwise we will not accept any complaints.

  • I RECEIVED A DAMAGED PRODUCT. WHAT CAN I DO

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address hello@soigneeparis.com and we will send you a similar replacement item as quickly as possible.

  • I STILL HAVE NOT RECEIVED MY ORDER

If there is a delay on your order, please contact us via the contact form.

OUR PRODUCTS

  • WHERE DO THE PRODUCTS COME FROM

The silk gloves are handmade in Türkiye.

  • IS THE GLOVE SUITABLE FOR SENSITIVE SKIN?

The silk exfoliating glove has been specially designed for sensitive skin to provide gentle exfoliation without damaging the skin.

  • HOW LONG DOES SILK GLOVE LAST

We advise you to change your glove approximately every 4 to 5 months to avoid the accumulation of bacteria.

  • HOW TO CARE FOR MY SILK GLOVE

Rinse the glove thoroughly with lukewarm water after each use. Place and store the glove in a clean, dry place so it can ventilate and air dry. Do not machine wash.

  • HOW OFTEN SHOULD I EXFOLATE MY BODY?

We recommend exfoliating your body 1-2x maximum per week to give the skin time to regenerate.

  • IS THE GLOVE ECOLOGICAL?

Our Soignée exfoliating glove is 100% natural silk. The product is reusable and Oeko-Tex certified.

  • MY SKIN IS NOT PEELING, IS THIS NORMAL?

Yes, exfoliation depends on each person and each skin type. If you don't have visible dead skin, the exfoliation process is just as effective if your skin is very soft afterwards!

CONTACT US

HOW CAN I CONTACT YOU

Write to us at hello@soigneeparis.com for any questions regarding your products or special requests. We will respond to you within 24 to 48 hours.